FAQ

Frequently Asked Questions

Everything you need to know about orders, shipping, sizing, pet safety, materials, returns, and payments at vireldailygoods.store.
Orders & Purchases
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Tracking updates may take 24–48 hours to activate.
Can I cancel my order?
Orders can be canceled within 12 hours before processing begins. Once shipped, cancellation is not possible.
Why did I not receive confirmation email?
Please check spam folder. If still missing, contact support@vireldailygoods.store.
Can I change my address?
Address changes are possible only before shipment. After shipping, changes are not guaranteed.
Shipping & Delivery
How long does shipping take?
US: 7–15 days, EU: 7–18 days, International: 10–25 days depending on customs.
Why is my package delayed?
Delays may occur due to customs, holidays, or logistics congestion. We will assist if delay exceeds expected timeframe.
Do you offer free shipping?
Free shipping may apply during promotions depending on order value and region.
Can I change courier?
No, courier selection is handled automatically based on destination and logistics optimization.
Product & Material
Are materials safe for pets?
Yes. All fabrics are selected for softness, breathability, and non-irritation for cats and dogs.
Will clothes shrink after washing?
Minimal shrinkage may occur if high-temperature washing is used. Cold wash is recommended.
Are items suitable for all seasons?
We offer summer cooling wear, autumn jackets, winter sweaters, and year-round basic layers.
Do products fit all breeds?
Our designs focus on small and medium pets such as Teddy, Pomeranian, Westie, Shiba, cats, etc.
Sizing Guide
How do I choose correct size?
Measure chest girth, neck, and back length before selecting size chart.
What if size doesn't fit?
You can request exchange within return policy period if item is unused.
Returns & Refunds
How long do refunds take?
Refunds are processed within 3–10 business days after inspection approval.
Who pays return shipping?
Customers pay return shipping unless product is defective or wrong item sent.
© vireldailygoods.store — FAQ is continuously updated based on customer inquiries.